Privacy Policy

Website: salutequilibrio.it Last updated: August 27, 2026

This Privacy Policy explains how salutequilibrio.it (“we,” “us,” “our,” or the “Website”) collects, uses, discloses, and protects information when you visit or make a purchase from this Website.

1. Information We Collect

We may collect the following categories of information:

  • Identity and Contact Data: name, surname, billing and shipping address, email address, phone number.
  • Account Data: username, password (stored in encrypted form), order history.
  • Transaction Data: details of products purchased, order value, and payment confirmation (payment card details are processed directly by our payment provider and are not stored on our servers).
  • Technical Data: IP address, browser type and version, device information, operating system, and other technology on the devices you use to access the Website.
  • Usage Data: information about how you use the Website, pages visited, and time spent on pages.
  • Marketing and Communications Data: your preferences in receiving marketing communications and your communication preferences.

2. How We Collect Information

We collect information through:

  • Direct interactions, such as when you create an account, place an order, subscribe to a newsletter, or contact us.
  • Automated technologies, such as cookies and similar tracking technologies (see our separate Cookie Policy for details).
  • Third parties, such as payment processors, shipping carriers, and analytics providers.

3. Legal Basis and Purpose of Processing

We process your personal data on the following legal bases:

  • Performance of a contract: to process and deliver your orders, manage your account, and provide customer support.
  • Legal obligation: to comply with tax, accounting, and consumer protection laws.
  • Consent: to send marketing communications, and to use non-essential cookies.
  • Legitimate interest: to improve the Website, prevent fraud, and ensure network and information security.

We use the collected information to:

  • Process and fulfil your orders;
  • Manage your account and provide customer service;
  • Send transactional communications (order confirmations, shipping updates, invoices);
  • Send marketing communications, where you have given consent;
  • Improve the Website’s content, layout, and functionality;
  • Comply with legal and regulatory obligations;
  • Detect and prevent fraud or misuse of the Website.

4. Sharing of Information

We may share your personal data with:

  • Service providers who perform services on our behalf, such as payment processors, shipping and logistics companies, IT and hosting providers, and email marketing platforms.
  • Professional advisers, including accountants, auditors, and legal advisors, where necessary.
  • Public authorities, where required by law, regulation, or legal process.

We do not sell your personal data to third parties.

5. International Transfers

If any of our service providers are located outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your personal data.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order and invoicing data is generally retained for the period required by applicable tax and accounting legislation.

7. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you;
  • Request correction of inaccurate or incomplete data;
  • Request erasure of your personal data;
  • Object to or restrict certain processing activities;
  • Request data portability;
  • Withdraw consent at any time, where processing is based on consent;
  • Lodge a complaint with a data protection supervisory authority.

To exercise any of these rights, please contact us at info@salutequilibrio.it.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

9. Children’s Privacy

The Website is not directed at children under the age of 16, and we do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@salutequilibrio.it Website: salutequilibrio.it